Our policy is valid for 30 days. We understand the challenges of choosing personal items online. Thus, all orders can be returned or exchanged for a full refund within 30 days, provided that proof of purchase is presented. **Items damaged due to normal wear do not qualify for replacement. Please note that most NatureQi items (unused) can be returned in their original packaging. The cost of return shipping is not included. Shipping costs and additional service charges, such as gift wrapping, are non - refundable.
However, if the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
Once we receive the returned item and if it is in stock, you will receive a refund or a replacement.
Please note that after an exchange is made, the item(s) no longer qualify for a refund.
If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Free items from special offers are final sales. Returns and exchanges are not available in such cases.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Return labels will only be provided for defective products within the policy period.
Return shipping costs vary depending on the product weight, your shipping location, and the express delivery service you choose.
- Gift cards
- Personalized products
- Sage sticks, candles, and soaps after being opened or used
- Sale items (special offers)
If the item you ordered is damaged/faulty, or if you received an incorrect item or a missing item, please contact us at: contact@natureqi.com
Please give us an opportunity to serve you better! Our ultimate goal is to ensure your 100% satisfaction. We want to hear from you and know where we can improve! Feel free to send us an email at any time. Thank you very much!
Defective items purchased within 1 year with proof of purchase may request a special promo code for 50% off the same item.
We require a receipt or proof of purchase to complete your return.
Note: Please do not return your purchase to the address shown on the package.
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 1 week. All shipping costs of the original order are non - refundable.
If you have completed all the above steps and still haven't received your refund, please contact us at contact@natureqi.com
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank as there is usually some processing time before a refund is posted.
If you have done all of this and still haven't received your refund, please contact us at contact@natureqi.com
Only regular - priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at contact@natureqi.com.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift - giver had the order shipped to themselves to give to you later, we will send a refund to the gift - giver, and they will be informed of your return.
You will be responsible for paying the return shipping costs for returning your item. Shipping costs are non - refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
You may use your own shipping method. We highly recommend using a shipper who provides a tracking number so that you can track your shipment. Please be sure to retain this tracking number for your records. NatureQi is not responsible for packages lost in transit if sent via a non - trackable carrier.
If you have any problems, please contact us in the following ways:
Facebook: @NatureQi
E - mail: contact@natureqi.com
Our shipping address for returns is:
Company Name: NatureQi
Please email contact@mail.natureqi.com for the detailed address.
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