Return Policy

General Return and Exchange Terms

• 30 - Day Window: All orders can be returned or exchanged for a full refund within 30 days, provided you have proof of purchase. However, items showing damages due to regular wear are not eligible for replacement.
• Condition and Packaging: To be eligible for a return, the item must be unused and in the same condition as when received, and it should be in its original packaging.

Shipping and Refund Details

• Return Shipping Cost: The cost of return shipping is not included in the refund, unless the return is a result of our error (such as receiving an incorrect or defective item). In such cases, we will cover the return shipping cost.
• Non - refundable Charges: Shipping costs, as well as additional service charges like gift wrap, are non - refundable.

Exceptions and Special Cases

• After Exchange: Once an exchange is made, the item(s) no longer qualify for refunds.
• Expired Period: If 30 days have passed since your purchase, we regret that we can't offer you a refund or exchange.
• Free Items from Special Offers: These are final sale items, and returns and exchanges are not available.
• Non - returnable Items:
  • Gift cards.
  • Personalized products.
  • Sage sticks, candles, and soaps that have been opened or used.
  • Sale items (special offers).

Process for Defective or Incorrect Items

Completing Your Return

Refunds

• Inspection and Notification: Once we receive and inspect your return, we'll send you an email to notify you of the approval or rejection of your refund.
• Refund Processing: If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 1 week. Please note that all shipping costs of the original order are non - refundable.

Late or Missing Refunds

 

• First, check your bank account.
• Then, contact your credit card company as it may take some time for the refund to be officially posted.
• Next, reach out to your bank as there's often some processing time before a refund is reflected.
• If you've done all these and still haven't received your refund, contact us at contact@natureqi.com.

Sale Items

Exchanges

Gifts

• Gifted Items Marked as Such: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
• Non - Gift - Marked Items: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be informed about your return.

Returns Without Label

• Shipping Responsibility: You'll be responsible for paying the shipping costs for returning your item. Shipping costs are non - refundable. If you receive a refund, the cost of return shipping will be deducted from it.
• Shipping Time and Method: The time for your exchanged product to reach you may vary depending on your location. You may use your own shipping method, but we highly recommend using a shipper that provides a tracking number. This allows you to track your shipment, and you should retain this number for your records. NatureQi is not responsible for packages lost in transit if sent via a non - trackable carrier.

 

 

• Facebook: @NatureQi
• E - mail: contact@natureqi.com